Eligibility for Refunds
We offer refunds in the following cases:
- Incorrect Products:Â We will allow returns and offer refunds if the item delivered is not what you ordered.
Non-Refundable Items
Refunds are not available for:
- Damaged or Defective Products: We do not accept returns of damaged products that have been shipped out in good condition. All products to be shipped are carefully inspected before shipment
- Opened or Used Products:Â We do not accept returns of products after they have been opened or used by the customer.
- Sales Products:Â We do not accept if the products were purchased on sale or during promotional periods.
- Incorrect Customer Information:Â We do not offer returns and refunds on orders with incorrect information provided by the customer (e.g., incorrect address).
Changes to Refund Policy
Beautybytejj reserves the right to amend this refund policy at any time. Updates will be published on our website.
Need help?
Contact us at info@bbtessentials.com for questions related to refunds and returns.